Should i renew my mcafee subscription

If you are prompted to restart your computer, save all your work and close all applications before you restart. If you receive errors when you try to renew your products online, verify whether the billing information that you have typed is the same as on your credit card and billing statement. Make sure that the following information is correct:. If you are still unable to purchase with your credit card, choose another purchasing option that is convenient for you.

Our virtual assistant leads you step by step through solutions to common issues with McAfee products. A paid service offering virus removal help, device and software set-up, troubleshooting and PC tune-ups.

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Consumer Support Community Contact Support. Support Home. Knowledge Center. Document ID : TS Use this article if: You want to learn more about McAfee product subscriptions, and subscription renewals. You are about to renew a McAfee consumer product subscription, or are considering subscribing. To learn how to manage your Auto-Renewal settings, view this video. Click each section below to read more.

NOTE : If your McAfee product is already installed and you have renewed your product subscription, you do not need to download and install the product again. How do I renew my McAfee software? You can either use the steps below, or use our Virtual Assistant to guide you: Virtual Assistant If you prefer guidance while renewing, use our Virtual Assistant. Then, simply follow the prompts to get the help that you need.

Why am I seeing prompts to renew my subscription when I have already renewed? How do I renew expired products? How do I verify that my subscription or service is successfully renewed and up to date? To verify whether the subscription is successfully renewed: Check your email inbox for an order confirmation email. The subject of the email is Automatic Renewal Notification and it is sent from noreply mcafee. Mouse over My Account and select Subscriptions. Your renewal purchase displays here.

Mouse over My Account and select My Profile. Verify that your expiration date is in the future. To verify whether your service is up to date on your computer: Open your McAfee product. If the subscription is expired, your icon is gray with a red exclamation point over it. Click Your Subscription. Does McAfee call customers to process subscription renewals?

Do I need to reinstall my service when I renew my McAfee software? To trigger the automatic update for your new license, do a manual update: Make sure that your computer is connected to the internet. And, your credit card is automatically charged to keep your McAfee protection in place.

Auto-Renewal ensures that your virus protection is not interrupted. Without Auto-Renewal, you must renew your subscription manually before it expires. Otherwise, you could be left unprotected when your license expires. Your Auto-Renewal settings are managed on home.

To learn how to turn Auto-Renewal on and off, watch this video: To view and subscribe to more videos, visit the official McAfee YouTube channel.

Do all McAfee software products use the Auto-Renewal program? Why do you have the Auto-Renewal program? When is my subscription renewed? What is your Auto-Renewal Policy? To help you stay protected, before the end of each subscription period, the following happens: We send you an email to let you know that Auto-Renewal will take place. If you do not turn off Auto-Renewal, when the Auto-Renewal date arrives, we auto-renew your subscription for another year, until you cancel.

We charge your payment method on file the renewal term subscription price in effect at the time of renewal. Pricing is subject to change. We send you a receipt. Can I turn Auto-Renew off or on? Use the following steps: Go to home. Click My Account. Click Sign in. Type the following: The email address for your McAfee account. The password for your McAfee account. Click Log in. Hover your mouse over My Account. Click Auto-Renewal Settings. Select your product.

Select Turn Off or Turn On , as you prefer. Can I change the date when the renewal is processed? If you want to re-enroll in the Auto-Renewal program later, you can do so online.

Do you remind me to renew if I cancel Auto-Renewal? Why did my subscription expire even though Auto-Renewal is enabled? To update your credit card information: Go to home.

Click Edit Billing. Type the requested information. Click Save. Auto-Renewal renewed a subscription for a computer that no longer exists; what do I do? What happened? Affected Products. Content Type. Countries and Languages :. I thought — that's fine they can't process a renewal because they don't have my up-to-date card details. I rang McAfee and asked how they could do that and they told me something along the lines of "we belong to a card details updating service which supplied us with your latest card numbers".

Does such a service exist and is it common knowledge? McAfee did refund my money without a quibble, but what I was most bothered about was the idea that our card details are given out without us knowing. I'd appreciate your comments. DH, Northampton. You have fallen foul of a continuous payment authority — beloved by suppliers and hated by consumers — for the reasons you have outlined.

These enable companies automatically to take payments from "repeat" customers — often used for annual subscriptions.